  
| | | Frequently Asked Questions
Q. What is the best way to clean or wash Microfiber products?
A. Machine wash with Micro-Restore, laundry detergent or hand wash with dish-washing detergent in warm water. It is preferable to wash microfiber by itself in order that it will not pick up lint from other fabrics. Microfiber Cloths and mop pads do not need to be washed after every use when used only for dusting or sweeping. Just shake out the cloth and mop pad, or rinse in hot sudsy water. When the cloths or pads get heavily soiled, wash as follows:
* Hand or machine wash in hot or warm water, with detergent. Washing at a high temperature makes the microfibers expand, releasing trapped dirt and micro particles.
* Do not wash cloths or mop pads with terry towels or other materials that "shed" a lot of lint. Wash them separately or throw them in the wash with jeans or t-shirts (articles that don't shed a lot of lint).
* Air or machine dry.
* DO NOT USE FABRIC SOFTENERS.
WARNING: Over a period of time, harsh chemicals, such as those contained in bleach and fabric softeners, will decrease the effectiveness and durability of the microfiber material. Although our products only require water to clean and even kill germs and bacteria, chemical cleansers can be used without damaging microfiber materials. Do not iron.
Q. What are some of the uses for Microfiber I haven't thought of?
A. Try the Microfiber towels around the house for dusting, mirrors, the shower or tub: in the car, RV or Boat. Dampen just with water to take many stains out of carpets or even clothes. Use dry to dust or clean your computer. Towels will remove loose hair from pets and are also great for drying them. And speaking of pets, better try our mop for picking up pet hair from floors. Just be creative with your Microfiber products. You will be amazed and thrilled at how well they work and how easy they make many jobs.
Q. What should I do if the product I received doesn't meet my expectations?
A. All of our shipments are inspected before they are shipped, but if the products you receive do not meet your expectations, send them back to us for a full refund of your purchase price. This does not include shipping and handling. Products must be returned within 30 days for a full refund.
Q. Is there a way to get faster shipping?
A. Yes, your order can be expedited, but it will cost more. Just let us know.
Q. Can you gift-wrap?
A. No, not at this time.
Q. Do you offer gift certificates?
A. Yes
Q. Do you charge sales tax?
A. Sales Tax is added only for customers in CA. The rate is 7.75%-8.25% depending on your location and city.
Q. What shipping service do you use?
A. USPS 1st. Class, USPS Priority Mail and Fed-Ex options.
Q. With standard shipping procedures, how long will it take for my package to ship from your warehouse?
A. Approximately 1-2 business days for standard orders unless otherwise noted.
Q. Can I pay for specialty shipping?
A. Yes, if the product is in stock we can overnight, 2nd day, or 3rd day your product.
Q. Do you offer international shipping?
A. Yes, to Canada.
30 DAY Guarantee
Q. What is your return policy?
A. You can return any product for any reason with its original packaging, in near new or new condition within 30 days of its receipt and receive a refund of the product price. All returned products must be accompanied by the original packing slip.
Q. What about a used product?
A. We will be happy to accept returns of used products as long as management issues a RMA for the items in being considered for the return. We have the right to refuse any used return at any time.
Addresses
Q. How do I reach you by standard mail?
A. Microfiber-Products-Online, Inc., 27324 Camino Capistrano Suite 129 Laguna Niguel, CA 92677
Q. How do I reach you via e-mail?
A. customer support
No Warranty for any Remote Control items that have been used or taken out of the box entirely. Remote Control items have a 3 day D.O.A. warranty. We will pay shipping charges if it is D.O.A. Customer is responsible for shipping back for full inspection before we offer a refund or exchange. If the item has been used or deemed damaged we can send it back to you with the shipping fees handled by the customer.
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Real Cleen™ Microfiber Towels
